Quiet Go Transfers is operated by independent transport providers under Redondos Instantes Unipessoal Lda.
Company details Redondos Instantes Unipessoal Lda Rua Hermano Neves nº 18 P3 E7 – 1600-477 Lisboa – Portugal RNAAT 655/2021 | RNAVT 10887
Each licence includes the corresponding insurance policy details, insurer, and covered amounts. Insurance coverage has been increased above the statutory minimums.
1. Reservations Bookings may be made via the website booking form, email, or other communication channels indicated on the website. A deposit may be required to confirm the reservation. Confirmation is subject to availability of a suitable vehicle and driver.
2. Payment Deposits and balances may be paid by credit or debit card through secure payment processors (e.g. Stripe, SumUp) or by other methods agreed at the time of booking. The remaining balance is payable before or at the start of the transfer, as specified in the booking confirmation.
3. Service nature Quiet Go Transfers provides private point-to-point transfer services operated by independent transport providers. The service is not a public transport or scheduled tour service. Itineraries are limited to the agreed pickup and drop-off points unless otherwise confirmed in writing.
4. Minors Passengers under 18 years of age must be accompanied by an adult responsible for their supervision throughout the transfer.
5. Cancellation policy Cancellations made at least 7 days (168 hours) before the scheduled pickup time will receive a full refund of amounts paid, less a 3% transaction fee. Cancellations made less than 7 days before the scheduled pickup time are non-refundable. At the company’s discretion, the amount paid may be credited toward a rescheduled transfer within 12 months of the original date, or transferred to another person, subject to availability and prior written agreement.
6. Child seats If child seats or booster seats are required, the client must notify Quiet Go Transfers at the time of booking, specifying the number and ages of children. Availability of suitable seats cannot be guaranteed without prior notice.
7. Changes and force majeure In the event of circumstances beyond the company’s reasonable control (including but not limited to severe weather, road closures, accidents, or vehicle breakdown), the company or the assigned provider may modify the route, timing, or vehicle. If the transfer cannot be performed, a full refund of amounts paid will be issued. No further compensation will be due.
8. Vehicle condition and passenger conduct Passengers must keep the vehicle in a reasonable state of cleanliness. Food and beverages (other than plain water) are not permitted inside the vehicle. Any damage to the vehicle, excessive soiling, or litter caused by the passenger(s) may result in a cleaning and/or repair charge. Passengers remain responsible for damage arising from their own acts or omissions, even where the vehicle is insured.
9. Personal belongings Quiet Go Transfers and its independent providers accept no responsibility for loss of or damage to personal belongings left in the vehicle or during the transfer. Passengers are solely responsible for their own property.
10. Insurance Vehicles used for the service are covered by the insurance policies required under the applicable Portuguese licences (RNAAT / RNAVT), with coverage limits increased above the legal minimums.
11. Right to refuse or terminate service The company and the assigned driver reserve the right to refuse carriage or to terminate a transfer in progress if a passenger’s behaviour endangers safety, causes disturbance, or constitutes a breach of these terms. In such cases, no refund will be due.
12. Photography and images Passengers may take photographs for personal use, provided the privacy of others is respected. The company may use anonymised or group images taken during services for promotional purposes unless the client expressly objects in writing before the transfer.
13. Complaints Any complaint regarding the service should be submitted in writing as soon as possible, and in any event within 14 days of the transfer date, so that it can be properly investigated.
14. Acceptance By making a booking with Quiet Go Transfers, the client confirms that they have read, understood, and accepted these Terms and Conditions.
For any questions regarding these terms, please contact us using the details provided on the website.
